Refund Policy
14-day money-back guarantee. No questions asked.
Who can request a refund
Any customer who purchased an Ads Box WP Pro license within the last 14 days. This policy aligns with your statutory rights as an EU consumer under Directive 2011/83/EU (right of withdrawal).
How to request
- Email support@adsboxwp.com from the address you used at checkout.
- Include your license key (
ABWP-XXXX-XXXX-XXXX-XXXX) or the Stripe payment reference (cs_xxx…orpi_xxx…). - Briefly tell us why — optional, but helps us improve.
How we process it
- Refunds are issued the same business day via Stripe.
- Funds land on your card / bank account in 5–10 business days depending on your issuer.
- Your license is automatically revoked across all activated sites — the Plugin stops serving ads after the next heartbeat (≤ 12 h).
- You can keep the Plugin files for reference, but without a valid license the Pro features are locked.
After 14 days
We evaluate refund requests case-by-case (for example, if a newly introduced bug blocks you from using the product and we can't fix it promptly). Since licenses are lifetime, we cannot offer "pro-rata" refunds for time already used.
What we do not refund
- Licenses that were previously refunded and then re-activated by dispute (considered abuse).
- Time you spent configuring the Plugin, integrating with third-party services (AdSense, CMP, MaxMind) or fixing unrelated theme issues — but we are happy to help in support; reach out.
Chargebacks
Please email us before opening a chargeback — we can resolve virtually any issue directly and usually faster than a chargeback process. Unresolved chargebacks can result in the license being permanently revoked.
Questions
Write to support@adsboxwp.com — we respond within one business day.